Haskè is a group of companies aiming to better align policies, systems-thinking, and institution-building, in the service of Africa’s private sector development. We believe that when the public sector, private sector and civil society co-create, collaborate, and execute together, transformation happens. We are convinced that it is as we jointly identify and fill gaps in value chains, no matter how challenging and difficult, that people, institutions, sectors, and nations reach their full potential, according to their own definitions of success.

We are looking for a committed IT Manager to serve at the Group level and join our headquarters team in Dakar, Senegal. This person will have strong analytical and problem-solving skills with attention to detail. The person will report to the President of Haskè Group with a significant interface with the Group-level strategy and operations team.

OBJECTIVES & RESPONSIBILITIES OF THIS ROLE
The COO of this venture will be expected to manage all operations, logistics, and tracking of accounts. Your role will be to lead various functions:

• Strategy

  • Design and implement a digital and cybersecurity policy for entities under the Haskè Group, considering the particularity of each user.

  • Ensure compliance in the protection of personal data.

  • Develop a policy and systems for safeguarding our digital resources in coordination with the Knowledge Management and Legacy team.

  • Stay informed of current technology, trend and best practices related to IT.

• Management/operations:

  • Handle support requests via phone, email or in person.

  • Ensure all staff, including external contractors, abide by the IT Policy.

  • Set up, issue, and maintain user workstations, laptops, and tablets.

  • Set up our digital equipment (printers, etc.)

  • Troubleshoot business applications including Office 365 and custom software applications.

  • Manage connectivity issues and serve as liaison with internet service providers.

  • Maintain an inventory of the IT equipment.

  • Communicate and coordinate enterprise level issues to the upstream IT Services helpdesk when needed.

  • Analyze and recommend changes and upgrades to staff and Office Manager.

  • Maintain and resolve land-line connectivity and communicate with providers.

  • Manage any other IT administrative related duties.

SKILLS AND QUALIFICATIONS

• Bachelor's degree in information technology or equivalent.

• Minimum of 3 years of experience supporting end-users on Windows operating systems from version XP to Windows 11.

• 5 years of work-related experience or equivalent education with three to five years related work experience, preferably as help desk support or field technician.

• Experience with IT related hardware (laptops, desktops).

• Experience using remote connection tools, helpdesk software, and ability to coordinate with other help desk personnel for successful and timely resolution of requests.

• Excellent people skills; must be competent and comfortable with handling support requests via phone and email or in person.

• Demonstrate ability to make decisions; support and explain the reasoning for decisions; include appropriate people in the decision-making process.

• Demonstrate ability to set and achieve goals.

• Solid verbal and written communication skills, ability to communicate technical concepts to technical and nontechnical audiences.

• Ability to multi-task and work with limited supervision.

• Ability to work independently as well as in a team environment.

• Ability to troubleshoot basic network and VOIP issues.

• Ability to recognize and troubleshoot Windows operating system related issues.

• Knowledge of Microsoft Security principles and best practices.

• Knowledge of IT security principles, vulnerabilities, and protection methods.

• Technical certification in Microsoft technologies is preferred.

• Bilingual: French & English.

HOW TO APPLY

Please submit your application to recrutement@haskeventures.com before March 11th, 2023. Applications should include a resume and a cover letter in English or French. Shortlisted candidates will be invited for an interview to test their skills and discuss their interests and experience.